ESG – Governance
Together for a sustainable future!
We prioritise a structure that promotes organisational sustainability, with a focus on responsibilities, internal rules, organisational processes and related performance indicators, supporting employer branding and internal communication.
ANTI CORRUPTION
POLICY
As a financial institution, we aim to operate in full compliance with the applicable legislation.
REGULATION OF INTERNAL LENDING AND INSURANCE PROCESSES
We have integrated the responsibilities related to climate change and environmental risk assessment into our processes in line with the Green Recommendations of the MNB.
COMPLAINTS
MANAGEMENT
Our aim is to ensure that our partners and clients are satisfied with our services and the way we handle them: we operate a fast and efficient complaints handling procedure, and we seek to resolve any complaints that are raised.
ETHICAL
OPERATION
Our Ethical Code of Conduct is central to our day-to-day operations and defines responsible and ethical conduct in accordance with the relevant policies or procedures.